null

FAQs

Frequently Asked Questions

Q: CAN I USE MY COUPONS TOWARDS PRE-ORDERS?

A: Unfortunately, coupons can only be used towards In Stock items.

Q: WHAT IS THE STATUS OF MY ORDER? WHAT DOES MY ORDER STATUS MEAN?

A: Your order will process within 3-5 business days. If you have placed an in-stock order and wish to cancel, please contact us here. If your item was scheduled for release at a later date, then it was a pre-order, and will not ship until the date indicated, or possibly later. Please visit the Ship Date Blog for the latest shipping update estimates.

Once you've logged in to your account you will be directed to the Orders tab, here you will see your most recent order. The Order status will be shown on the right as one of the following statuses:

Pending Pre-Order: We are waiting for this item arrive from the Factory. In this status you have access to update your Payment Method/Billing Address and your Shipping Address Order is a Pre-Order item.

Declined: The attempt to authorize your Payment failed, please review your Payment Method to ensure your Billing Information matches your Card Issuing Bank. If you need to update your payment method, please contact webcustomerservice@diamondselecttoys.com

Awaiting Fulfillment: Your Order is paid, and will be sent to our Warehouse team to be fulfilled within the next 2-4 hours. If you need to make any changes to your order, please click on Contact Us to reach out to our Customer Service.

Awaiting Shipping: Your order has been sent to our Warehouse Team. We are unable to make any changes to this order.

Shipped: Your order has shipped and the Tracking Number will be made available within the next 24-48 hours.

Q: HOW DO PRE-ORDER PAYMENTS WORK?

A: We currently only take credit card payments: Visa, Mastercard and Discover -- NOT American Express. Your card will be authorized at the time of order, meaning a temporary hold will be placed. Your card will not be charged until the order is ready to ship. Once the item has arrived in our warehouse, you will recieve an email reminder before your card is charged. Your order will then be processed within 3-5 buisness days. If the card is expired, or declined, you will be asked to place a new order with your updated payment method.

Q: HOW LONG WILL MY PRE-ORDER TAKE TO SHIP?

A: A Pre-Order is an order placed for an item that has not yet been produced. The images that we provide are of the prototype which is a physical representation of the end product. All protytypes may vary slightly to the final production piece. Combined that with manufacturing and shipping time, the creation process is one that takes a great amount of time as each item is checked before being hand painted by our manufacturing team. Some pre-orders may take to 4-6 months to be fullfilled. You can find the estimated ship date for pre-order items in the product details or by visiting Ship Date Blog.

Q: HOW DO I UPDATE MY ADDRESS?

A: Please contact webcustomerservice@diamondselecttoys.com to let us know if your address needs to be updated on an existing order.

Q: WHERE CAN I BUY YOUR PRODUCTS LOCALLY?

A: You can find a store near you by using comicshoplocator.com.

Q: WILL YOU EVER MAKE [INSERT CHARACTER NAME]? WHY DID YOU MAKE HIM/HER IN THAT UNIFORM?

A: Please submit questions about future products or product development to Ask DST.

Q: CAN I SEND YOU MY IDEA FOR A TOY LINE?

A: We do not accept product submissions.

All other questions about orders or items you have purchased, please submit them in our Contact Form, and someone will get back to you as soon as possible.