FAQs

*INVENTORY RELOCATION*

Q: Why are you relocating your inventory?
A: We’re moving to a new warehouse to improve our inventory management and improve shipping efficiency. This move will help us serve you better in the long run.

Q: Will the warehouse move affect the availability of products?

A: While we are working to minimize any disruptions, there may be temporary stock shortages during the transition period. Messaging on our available product pages has been added for more information. We apologize for any inconvenience this may cause.

Q: How will this affect my current in-stock orders?
A: If you order before the relocation period, we will still fulfill your order as normal. During the relocation period, we are temporarily pausing regular orders and only accepting Pre-orders. This means you won't be able to place in-stock orders for future delivery until the move is complete.

Q: Will my pre-order be affected by the move?
A: If you have recently placed a Pre-order, your order will not be affected. Any items that are expected to arrived at our warehouse during the transition period will be processed and shipped as soon as the relocation is complete. We are doing everything possible to minimize delays, and we appreciate your patience as we complete this transition.

Q: How long will the relocation take?
A: The inventory relocation is expected to take 2-3 weeks. We’ll provide updates if there are any changes to this timeline.

Q: Will there be any changes to shipping times or costs?
A: We do not anticipate any changes to shipping rates or shipping times, but we’ll notify customers if there are any adjustments.

PLACING ORDERS & ORDER UPDATES

Q: HOW DO I PLACE A PRE-ORDER?

A: When you are ready to add the product to your cart, you will be prompted to select a shipping method. The shipping cost will be calculated at checkout based on your selected method.

Only one pre-order item can be added to your cart at a time. Click Proceed to check-out.

Q: CAN I USE MY COUPONS TOWARDS PRE-ORDERS?

A: Yes! With our newest update, coupons can be added to your pre-orders. Apply the code on the check-out page below. *The update is only limited to percentage off coupons and not dollar off coupons.

Once you’ve placed your order, you can visit your account settings to view your order details.

Q: CAN I SEE MY ORDER DETAILS BEFORE MY PRE-ORDER SHIPS? HOW DO I UPDATE MY ORDER?

A: With our new pre-order system, you can now manage your pre-orders on your account dashboard seen below! The “ACTIONS” Dropdown menu will give you several options for you to view and/or update your order - Overview, Update Payment Information, Update Address, Cancel Pre-Order.

OVERVIEW

UPDATE PAYMENT

If your card has expired, was lost/replaced, or you would like to add a different card to your order, click on the item you wish to update and add your new payment method in the section seen below. The last four digits of the previous card used will be shown as reference.

UPDATE ADDRESS

In your pre-order dashboard, you can now update your billing and shipping address.

CANCEL PREORDER

If you’d like to cancel your pre-order, select “I want to Cancel my Pre-Order” in the dropdown menu and click “CANCEL PRE-ORDER”. Your status may take a while to update. If there is an error or your status has not updated after 1-2 days and you have not received a cancellation email, please reach out to webcustomerservice@diamondselecttoys.com to confirm the cancellation.

Q: WHAT IS THE STATUS OF MY ORDER? WHAT DOES MY ORDER STATUS MEAN?

A: Your order will process within 3-5 business days. If you have placed an in-stock order and wish to cancel, please contact us here. If your item was scheduled for release at a later date, then it was a pre-order, and will not ship until the date indicated, or possibly later. Please visit the Ship Date Blog for the latest shipping update estimates.

Once you've logged in to your account you will be directed to the Orders tab, here you will see your most recent order. The Order status will be shown on the right as one of the following statuses:

Pending Pre-Order: We are waiting for this item arrive from the Factory. In this status you have access to update your Payment Method/Billing Address and your Shipping Address Order is a Pre-Order item.

Declined: The attempt to authorize your Payment failed, please review your Payment Method to ensure your Billing Information matches your Card Issuing Bank. If you need to update your payment method, please contact webcustomerservice@diamondselecttoys.com

Awaiting Fulfillment: Your Order is paid, and will be sent to our Warehouse team to be fulfilled within the next 2-4 hours. If you need to make any changes to your order, please click on Contact Us to reach out to our Customer Service.

Awaiting Shipping: Your order has been sent to our Warehouse Team. We are unable to make any changes to this order.

Shipped: Your order has shipped and the Tracking Number will be made available within the next 24-48 hours.

Q: HOW DO PRE-ORDER PAYMENTS WORK?

A: We currently only take credit card payments: Visa, Mastercard and Discover -- NOT American Express. To secure your order, we must authorize your Credit Card for $0.01 (per item) to create the Pre-Order (Authorizations usually drop within 5-7 business days.) Once the product becomes available, the Credit Card used to create the Pre-Order will be charged for the total of your Order including the Shipping and applicable Taxes (the estimated shipping and applicable taxes will be calculated at the time your Pre-Order is processed.)

Your card will not be charged until the order is ready to ship. Once the item has arrived in our warehouse, you will receive an email reminder before your card is charged. Your order will then be processed within 3-5 business days. If the card is expired, or declined, you will be asked to place a new order with your updated payment method.

SHIPPING

Q: HOW LONG WILL MY PRE-ORDER TAKE TO SHIP?

A: A Pre-Order is an order placed for an item that has not yet been produced. The images that we provide are of the prototype which is a physical representation of the end product. All protytypes may vary slightly to the final production piece. Combined that with manufacturing and shipping time, the creation process is one that takes a great amount of time as each item is checked before being hand painted by our manufacturing team. Some pre-orders may take to 4-6 months to be fullfilled. You can find the estimated ship date for pre-order items in the product details or by visiting Ship Date Blog.

Q: DO YOU ALLOW DROP SHIPPING?

A: To maintain the integrity of our brand and ensure the best customer experience, we have established a policy that prohibits the use of our store for drop shipping purposes. This policy is designed to prevent third-party sellers from presenting themselves as the primary seller of our products without proper authorization. As part of this policy, all orders must be fulfilled directly by our company, and no third-party billing or shipping information should appear on any order documentation. This ensures that customers recognize our brand as the sole provider and responsible party for their purchase. Violation of this policy may result in termination of the offending party's account and legal action if necessary. We are committed to protecting our brand and providing our customers with the highest level of service.

MISC.

Q: WHERE CAN I BUY YOUR PRODUCTS LOCALLY?

A: You can find a store near you by using comicshoplocator.com.

Q: WILL YOU EVER MAKE [INSERT CHARACTER NAME]? WHY DID YOU MAKE HIM/HER IN THAT UNIFORM?

A: Please submit questions about future products or product development to Ask DST.

Q: CAN I SEND YOU MY IDEA FOR A TOY LINE?

A: We do not accept product submissions.

All other questions about orders or items you have purchased, please submit them in our Contact Form, and someone will get back to you as soon as possible.