Frequently Asked Questions

Q: What is the status of my order?

A: Your order will process within 3-5 business days. If you have placed an in-stock order and wish to cancel, please contact us via the form below. If your item was scheduled for release at a later date, then it was a pre-order, and will not ship until the date indicated, or possibly later.

Q: I use my Coupons towards Pre-Orders?

A: Unfortunately, coupons can only be used towards In Stock items.

Q: How do payments work?

A: We currently only take credit card payments: Visa, Mastercard and Discover -- NOT American Express. Your card is authorized at the time of order, meaning a hold is placed, which will go away eventually. It is not charged at that time. When the order is ready to ship, your card will be charged, and the order will be completed. If the card is expired, or declined, you will be asked to update your order with a new card.

Q: How do I update my address?

A: Contact us to let us know if your address needs to be updated on an existing order.

Q: Where can I buy your products locally?

A: You can find a store near you by using

Q: Will you ever make [insert character name]? Why did you make him/her in that uniform?

A: Please submit questions about future products or product development to Ask DST.

Q: Can I send you my idea for a toy line?

A: We do not accept product submissions.

All other questions about orders or items you have purchased, please submit them in our Contact Form, and someone will get back to you as soon as possible.